Tag Archives: People Skills Training

Why You’ll Never Have Perfect People Skills

Would you like to have perfect people skills? Would that make you happy? Maybe you haven’t noticed but unconsciously you may have a goal of perfection in the back of your mind when it comes to dealing with people. This is not a good idea. Let me explain…

It was the summer of 1991 and I was feeding coins into a phone at Victoria Station in London, England. It was hot and smelly in the station and the dread of the ongoing recession made the humidity even harder to take. I dialled the number in the job advert and tried not to sweat so much, I tasted the mint of the gum I was chewing and my anxiety built with each second of anticipation. Tony answered and asked me a few questions before wanting to know why I was the right person for the job. My mouth was dry, my heart was pounding and I did my best to sound calm and in control. It didn’t work.

“Are you chewing gum?” Tony barked down the phone.

“No, of course not!” I stuttered as I moved the gum to the side of my mouth. “It’s really hot today and my mouth is dry, that’s all.”

The phone interview went from bad to worse as I stumbled over my words, tried and failed to make a good impression and chewed gum every time nerves dried my mouth. Tony asked me one more time, “Are you sure you’re not chewing gum?” at which point I couldn’t take anymore and I hung up. I counted the change left in my sweaty palm, tasted the minty gum and decided not to phone about any more jobs until the next day.

The Cost of Demanding Perfection

How did I manage to do so badly? I can sum it up in one phrase – I demanded perfection. I needed a job, I was running out of money, I had been out of work for months and the future looked bleak. Because of all these pressures it wasn’t just a phone call, in my mind I had built it up to be the single most important conversation I would ever have. And for that reason I wanted it to be perfect, I wanted it to be the perfect job for me and I wanted to speak clearly, elegantly and so persuasively that Tony would be blown away by my brilliance.

Expecting, hoping for or demanding perfection kills self-confidence, sets you up for failure and makes you over think so much that it’s impossible to be natural and free flowing. In my case chasing perfection made me tense, afraid to make a mistake and unable to think straight in the moment. Aiming for perfection is the enemy of anyone looking to improve their communication skills.

On the other hand, setting high standards and aiming to gradually and consistently improve over time is a great approach. As long as you give yourself freedom to learn from your mistakes you can learn, grow and have fun without too much extra self imposed pressure.

The Numbers Game

Life is a numbers game and this applies in business, in our social lives and even in the fields of sport and entertainment. As I write this Novak Djokovic is the number one tennis player in the world. Think about that for a moment, of all the millions of people around the world who play tennis for fun and of all the thousands of professional players he is the best. Now, listen to this, as I write this, his career win rate is almost 80%. In other words the very best tennis player in the world, for every 100 matches played, has won 80 and lost 20 of all the professional matches he has played. He’s not even close to perfection yet he’s the best player in the world right now.

One more example. Take a look at the movie industry. Hollywood releases new movies every week and despite the huge multimillion dollar budgets, the big name actors and the crews of talented production people Hollywood can still not guarantee a winner. In fact of the hundreds of big budget movies released each year only a handful will be smash hits. Again, Hollywood doesn’t even get close to perfection.

The point I’m making is that if the brightest and best in the world can’t attain perfection and know it’s a pipe dream then you need to take the pressure off and instead have high standards, do your best, learn from your successes and failures and get better over time. Know that life is a numbers game but not a game where someone can hit 100% all the time.

When it comes to being at your very best with people here a few useful guidelines:

1. Remember What Works

Notice how you are handling social situations today, this week and recently. Are you better or worse than you used to be? Are you enjoying being with people more than in the past? If you’re improving it’s good to be aware of that so that you can decide to do more of what works.

On the other hand if you’re disimproving, be objective about it. What are you not doing that worked for you in the past? Decide to start doing it again. Often it’s simply a matter of becoming aware of your habitual patterns, get conscious of what you’re doing or not doing and you are back in the drivers seat.

2. Make Enjoyment a Priority

Pay attention to the long term trend. Over the last few months, are you having more or less enjoyment socialising? Are you becoming more or less relaxed mingling with people? Do you have a good balance between enjoying alone time and time with people you care about?

Again, it’s good to pause and evaluate your habits before deciding if you want more or less of what you’ve been doing.

3. Focus on Specifics not Generalities

One major pitfall we can fall into when it comes to perfectionist thinking is over generalising. We want everything to be perfect all the time. We go to a party and we want everyone we meet to love, appreciate and admire us and if this doesn’t happen we feel like we failed a little. Forget about having unrealistic and unattainable objectives that can only produce one outcome with certainty – stress, worry and beating yourself up.

Instead get highly specific about what you want that you can control. Take the example of a party, aim to find good matches, people you have something in common with who you can relate to. Then go and search for those people. That cloud of hopelessness and despair that follows perfection around will then float way into the distance.

To sum up, chasing perfect people skills is a sure fire recipe for failure, unhappiness and disappointment. You’ll enjoy yourself much more if you treat life as a numbers game and aim to gradually improve over time without postponing happiness until you hit 100%.


How to Talk to New People

Talking to new people can be a bit of a frightening experience for many of us. We see a person that we want to introduce ourselves to but we are not quite sure what to say or even how to go about it.

Here are some things you can do to help you in how to talk to new people you just met.

Show Interest

Everyone likes to talk about themselves, and even more so when the person they are talking to is interested in what they are saying.

When someone is talking to you show you are interested by giving the appropriate responses to what they are saying. Saying things like ‘really’, ‘is that so’, or ‘wow’, shows the speaker you are listening and are interested in what they are saying.

Paraphrasing Means You Are Listening

Paraphrasing is saying back to the person, who is talking to you, what they just said, but in your own words.

Paraphrasing is the best way to let the other person that you are and have been listening to what they are saying, nearly hanging onto every word. It also clarifies that you understand what they are saying.

Maintain Eye Contact

Maintaining eye contact is a demonstration that you are a sincere individual and that what the other person is saying is important to you. It also shows that your attention is focused on the person who is speaking.

If your eyes wander around the room or become fixed on something else other than the person who is speaking then that sends the message that you have become bored with that person.

Failing to maintain a reasonable degree of eye contact is in fact disrespectful and rude. It also may indicate that you have something to hide and are not confident with yourself.

Smile and Be Friendly

For some, smiling and being friendly is easier said than done. But those are the people that other people try to avoid anyway. Few people like to talk with someone who is sad, angry, or rude.

To increase your opportunities to talk to new people be nice and friendly with the ones you currently talk to. People they talk to may get to hear about you and a good reputation will go before you. So make it a habit to always put your best face on with a friendly spirit in your heart.

Have A Pleasant Voice

No matter who you are talking to there is never a reason for you to raise your voice in a threatening way. When people do this it puts the other on the defense.

When people perceive a threat, whether it’s real or not, their brains automatically go into self-preservation mode. This is certainly not a way to start talking to someone new.

Be Humble

Being humble is a key, not only to talking to new people, but to living life in general.

Humility, although some may not realize it, is perhaps the most attractive quality any human being can possess. It’s a belief that says everyone is equal to you and that it’s fine to make mistakes from time to time.

This attitude makes talking to new people much easier and more comfortable as they will feel they can open up to you, without you feeling that you feel superior to them.

Be Respectful

When you are talking to someone new, always talk to them with respect.

This means watching the language you choose to use. There is nothing more disrespectful than using inappropriate language in a conversation with someone you don’t know.

Also, pay attention to your body language. That says a lot about whether you are being respectful or not and it a lot more difficult to conceal than the meaning in your words.

These are just a few key points in how to talk to new people and they should help you out in getting off on the right foot with people you meet.